Frequently Asked Questions

Questions and Answers

If you have any questions, you can always contact us directly, but you may just find an instant answer with a listing of our most common questions...

About Sugarcube Press

Orders, Shipping & Delivery

PRODUCT INFORMATION

wholesalers, retailers, & representatives

RETURNS & REFUNDS

JOB OPPORTUNITIES

PRIVACY & SECURITY

Is your studio eco friendly?

Yes! We recycle, up-cycle, reclaim, and choose earth-friendlier methods.

As we've grown we have emphasized that hand crafted in the USA is of ultimate priority; USA craftspeople and their wares make up our products from USA-processed tea towels to handmade maple mounted stamps, and offset cards that are 100% RECY-PCW and FSC-certified. Our eco-consciousness also deems using non-toxic inks and solvents, hand printing on tree-free cotton rag paper (reclaimed from the garment industry), and packaging with biodegradable corn card sleeves and 100% recyclable kraft boxes really, really important. We also choose envelopes that are 30 to 100% PCW created with wind power. Every one of our items is entirely hand assembled in our Ojai, California studio by us and our team!

You can also learn a little bit about us and our products on our "about us" page.

Are you on social media?

We sure are. You can find us socially on Facebook, Instagram, and Twitter. In addition to our email list (subscribe above), we often share sneak peeks, current studio musings, and events in this manner.

How do I contact you?

It’s super easy. Email us! Sometimes we do get inundated with emails, so it may take us a bit to respond, but we strive to answer every one of them. And, if you’re so inclined, we love receiving notes . . . you can write to us at: po box 848, ojai, ca 93024.

Where can I find your products near me?

We continually add new retailers around the globe. See our “find us locally” section to browse by state and city (or country, province, and city).

How do I track my order?

Once you log in to your account, you will be able to see your placed order, as well as track its progress.

When will my order be shipped?

We strive to ship our orders within 24 to 48 hours of receipt. If you need it sooner, please contact us within 30 minutes of placing your order. We're happy to ship directly to your recipient (fill in their shipping address during checkout and make a note in the notes section). If you email us as well, we can make sure a special hand-written note is in the package. Buy a card, and we will write in it as well AND even send it (however, we can't track it). Just let us know. We love sweet little deliveries with a personal touch just like you do.

Can you ship to my country?

Yes! We have shipped our products all over the world, so we can definitely ship to your country. We determine the best shipping methods, and you can see cost when you checkout. We use both USPS International and UPS Ground shipping options for international orders, as we’ve found them to be the most consistent and reliable services available.

How much does it cost to ship to my country?

All orders are shipped from Ojai, California 93023

We offer both USPS International and FedEx Economy shipping options for international orders, as we’ve found them to be the most consistent and reliable services available for international shipments. Shipping fees vary based on the weight and size of your order, so the best way to determine the cost would be to fill up your shopping cart with the sweet goodies you'd like and then click the "check-out" button. Once you register as a customer and enter your shipping address, the available shipping options and fees will be displayed on the following screen.

What are your local pickup hours?

If you have placed an order for local pickup, you will receive an email notification that it's ready and our current hours. Generally we are open for pickups between 10 am and 2 pm Monday through Friday. Sometimes special arrangements can be made, so please inquire if you are in need.

Our studio is located at:
445 West El Roblar Drive
Ojai, CA 93023
Note: We are located in Meiners Oaks smack in the middle of Farmer & the Cook and Papa Lennons on El Roblar. Our cross-street is Alvarado.

If you have any questions regarding your pickup, please give us a call at 805.641.3933. We look forward to seeing you soon!

I would love to give a product of yours as a gift or use something for my wedding, party or event. Do you give special pricing on these orders?

Occasionally we’ve been known to do special discounts, or bulk purchases without packaging for events. Please get in touch with us to receive special pricing on larger orders, or if you don’t require packaging.

 What are the sizes of your cards?

Our A2 cards are 4.25” x 5.5”. Our 4bar cards are a bit smaller at: 3.5” x 4.875”
Both require standard first class postage when mailing within the United States. All our product sizing and information can be found on their respective product detail page in the online store.

where do you get your paper or supplies that you use?

We have exclusive & proprietary sources for our paper and supplies.

HOW DO I GO ABOUT SETTING UP A WHOLESALE ACCOUNT?

We offer wholesale discounts to retail stores and stationery/card buyers with a valid resale tax ID around the globe. Please read here on how to set up a wholesale account. Once an account is set up, you can view our online catalog, terms, wholesale pricing & representative contact information.

DO YOU DISPLAY AT ANY TRADESHOWS?

In fact, yes, we do! Our upcoming tradeshow list is under our “wholesale” section. To gain wholesale access, please follow the instructions above. We show at the Spring & Fall NYNOW! And, NSS...The National Stationery Show.

Do you have a printed catalog?

For current and future retailers/wholesale accounts we have both a printed and a digital catalog. We are paper people, so love sitting down with a cup of coffee (or tea) to peruse sweet wares. Just email us for a printed catalog to be sent. But, for speed and eco-friendliness, we provide a digital link to our online catalog with our wholesale account. If you have an existing account, just log in! If you don't have an account, please read here on how to set up a wholesale account.

Do you have a wholesale representative in my area?

Our products are represented by the sweetest paper lovin’ representatives in the industry in a range of areas, You can view a listing of them in our wholesale section. If you don't see a rep in your area, please contact us for more information.

are all of your products available to wholesale customers?

While not all of our online products are available to our wholesale customers, many are! So, please inquire if something can be arranged.

what is your return policy?

At Sugarcube Press we take great pride in our service & our products. Returns of non-custom products are gladly accepted within two weeks for store/website credit or exchange. We do not provide refunds or cash back.
All returned items must be returned in original and unused condition. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Please enclose a copy of your invoice with the return merchandise.

Please address your return to:
Sugarcube Press
Attn: Returns
445 West El Roblar Drive
Ojai, CA 93023

After 30 days from the order date, if your return is not received, it is considered non-refundable and no refunds will be made.

what if you offer discounts?

In the event that we offer our customers discounts, some standard restrictions apply:

  • Not valid on previous purchases.
  • Not valid on wholesale orders.
  • Only one coupon code can be applied to an order.
  • Free shipping offers must meet the minimum order requirement after any discounts are applied.

How may I inquire about a job at scp?

We usually put job opportunities on our Facebook page. If you are interested in a job opportunity that you don’t see listed anywhere, you can email a little bit about yourself and a resume into our jobs email. We will contact you if we are looking for someone at the moment or keep your resume on file.

what is your privacy policy?

Please refer to our policies page.

 

 

 

 

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